At NovaMedic Pro, we are pleased to offer FREE Standard Shipping on ALL orders worldwide.
Order Tracking & Dispatch
- Order Dispatch: Once your order has been processed and shipped, you will receive a shipping confirmation email containing your official tracking number and tracking link.
- Tracking Updates: Please allow up to 48 hours for local shipping carriers to scan your package and update tracking status online.
- Track Your Order: You can easily track the real-time status of your package by clicking the link in your dispatch email or entering your tracking number on our tracking portal.
If you have any questions regarding your shipment status, please reach out to our dedicated care team at [email protected].
Taxes, Customs & Import Duties
Please note that orders may be subject to local import duties, taxes, or customs fees depending on your destination country. These charges are set by local government authorities and are the sole responsibility of the customer. For specific details regarding customs policies, please contact your local customs office prior to placing your order.
Damaged, Lost, or Stolen Packages
Every NovaMedic Pro device undergoes strict quality inspection prior to dispatch from our facility.
- Transit Delays & Carrier Damage: Once a package leaves our warehouse, delivery timeline and handling are managed directly by the shipping carrier. While NovaMedic Pro cannot accept liability for damages or loss caused by carrier mishandling or stolen packages, our team is always here to assist you in filing carrier claims.
- Customer Information Errors: Please double-check your shipping details prior to completing checkout, as NovaMedic Pro is not responsible for lost packages resulting from address errors entered by the customer.
For immediate help with shipping issues, please email [email protected] with your order number.
Option 2: Clean Help Center / FAQ Format
Shipping & Tracking FAQs
How much does shipping cost?
We offer FREE Standard Shipping on all orders across our store!
Can I track my order?
Yes. As soon as your package dispatches, you will receive an email containing your tracking number and tracking link. Please allow up to 48 hours after receiving your confirmation email for the tracking information to update with the carrier.
Will I have to pay import taxes or duties?
Depending on your destination country, your package may be subject to local import duties or customs taxes. These fees are determined by your local authorities and are paid by the customer. Please consult your local customs office for details.
What happens if my item is damaged, lost, or stolen?
Every unit is thoroughly inspected before shipping. NovaMedic Pro is not responsible for packages lost in transit, stolen after delivery, or damaged due to carrier mishandling or incorrect shipping addresses entered at checkout. However, we are happy to help you resolve carrier issues. If you experience any problems with your delivery, please contact us at [email protected].